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Core Return

To keep our prices extremely low, we sell most of our parts at a price based on a rebuild able core being returned to us. This is a temporary deposit that is withheld to ensure that we receive your damaged unit.

Core Credit Criteria

To receive a full deposit your core must be received within 30 days after the delivery of your part. Any extensions must be proved by a sales manager. With just a couple exceptions most units are acceptable with any internal damage as long as the casing is intact. On just a few units you may be required to have an intact shaft. Be sure to ask one of our service professionals if you have a question regarding the condition of your core. Your core must be buildable to recieve a full credit.

Refund Time

Orders are typically refunded back onto the credit card within 1-3 weeks after the core arrives. Check orders will be mailed back. Call to verify arrival if you have not been refunded within your 3 week window.

How do I send My Core

In most situations your new unit will be delivered with a pre paid shipping form called the "Bill of Lading". You or your shop can send the core back with the delivery driver or at a later date by calling the shipping company to schedule a pickup. Be sure to use our shipping form or the shipping company may bill you personally. If your form has been lost or misplaced you will have to call our shipping department to generate a replacement.

Bad or Missing Core

If there is no core to exchange, we can just add the deposit amount to the purchase price. In addition, you will only be required to pay the one way shipping fee. In the rare case that our stock becomes low on a certain core, we reserve the right not to sell the product to a customer that does not have a core.

Can I send my core first

You can send us your core before we send out your unit. By doing this overall shipping may take longer but you will not be required to pay a core deposit just shipping and the price of your part.

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